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Our customer service team is based out of Ottawa, Canada. We typically respond in 1-2 business days with limited support on weekends and holidays. Sometimes this can vary with product launches and seasonality - but hold tight! We&#x2019;re here to make every step smoother for you!If you are a Bushbalm customer please reach out to&#xA0;<a href="mailto:team@mybushbalm.com" style="text-decoration:none;">team@mybushbalm.com</a>&#xA0;with your questions.If you are a Bushbalm Pro customer we have team members ready to help you at&#xA0;<a href="mailto:wholesale@mybushbalm.com" style="text-decoration:none;">wholesale@mybushbalm.com</a>.&#xA0;

Our customer service team is based out of Ottawa, Canada. We typically respond in 1-2 business days with limited support on weekends and holidays. Sometimes this can vary with product launches and seasonality - but hold tight! We’re here to make ever

How can I get in touch with Customer Service?

General Contact

Can I edit/cancel my order?

My order was delivered damaged/incorrectly - what do I do?

How do discount codes work?

My billing/shipping information is incorrect - what do I do?

What's your return policy?

Orders

Does Bushbalm come discreetly packaged?

Where do you ship & how much does shipping cost?

What is your shipping timeline?

What is shipping insurance and why is it my cart?

My order was returned to the original sender - what do I do?

My order has been delivered but I can’t find it - what do I do?

I think my order is stuck in transit - what do I do?

Why has my order “partially delivered” without tracking?

What is your international shipping timeline?

I have a question about my package - what do I do?

Bushbalm ships internationally?!

Shipping

Ingrown Hair

Razor Burn & Bumps

Dark Spots & Hyperpigmentation

Keratosis Pilaris

Skin Dictionary

How long before I see results?

Are Bushbalm products safe for people who are pregnant or breastfeeding?

What is the shelf life of Bushbalm products?

Can I apply deodorant after applying the oil?

What is the difference between Nude & Sweet Escape?

Are the soothing oils safe to use after laser hair removal?

Is the Dark Spot Oil safe to use on your face?

Should I apply the scrub and oil before or after waxing?

My Dry Brush is shedding, is this normal?

How often should I exfoliate?

Can I use both the Ingrown Hair Oil and Dark Spot Oil?

What is a vajacial?

What length does the Francesca Trimmer leave your hair?

How do I use the Francesca Trimmer?

Does the Francesca Trimmer come with a warranty?

Can I order new Francesca Trimmer accessories?

Trimmer Questions

Product Questions

How to use Soothing Oils

How to use Exfoliating Scrubs

How to use the Francesca Trimmer

How to use Roller Rescue

How to use After Dark Brightening Gel

How to use Radiant Reset

How to use the Hydrogel Vajacial Mask

How to use the Nourishing Body Wash

How to use Curve Firming Cream

How to use Intimate Refreshing Wipes

How to use the Body Rock

How to use the Nordic Dry Brush

How-To Guides

Jojoba Oil

Copaiba Oil

Tea Tree Oil

Grapeseed Oil

Key Ingredients

Sugar

Aloe Vera

Natural Oils

Mango Seed Butter

Secondary Ingredients

Ingredients

How can I get in touch with Customer Service?Updated 20 days ago