My order was returned to the original sender - what do I do?Updated 12 hours ago

If your order was returned to the original sender, don’t worry - we’re here to help get it sorted. Orders are typically returned to us by the carrier for one of the following reasons:

• An incorrect or incomplete shipping address

• A failed delivery attempt with no safe place to leave the package

• The package was unclaimed or refused

• Customs issues (for international orders)

What happens next?
Once your order is returned to our warehouse, our team will review it. Returned packages are usually processed within 3-5 business days of being received back. Our team will review the information from the warehouse and reach out to you for next steps! 



How can I receive my order?
After your order is returned, you have a few options:

• Reship your order to a corrected address or a new secure address 

• Receive a refund for the order

What should I do now?
Please contact our Customer Support team at [email protected] or fill out the contact form here. Please include the following detatils in your message:

• Your order number

• The correct shipping address

• Your preference for reshipment or refund

Our team will take care of the rest!

How can I avoid this in the future?
To help ensure successful delivery:

• Double-check your shipping address at checkout

• Include unit, apartment, or buzzer numbers if applicable

• Keep an eye on tracking updates from the carrier