My order is missing item(s), what do I do?Updated 3 days ago

We’re sorry to hear that an item is missing from your order — we’re happy to look into this for you. If you believe an item is missing, please contact our Customer Success team at [email protected] or fill out the contact form here and include the following details:

What to Include in the Email/ Ticket

• Your order number

• Photos of everything you received in your package

• A photo of the packing slip that was included inside the box

Why the Packing Slip Is Required

The packing slip helps us verify what was packed and identify where the error may have occurred. Without a photo of the packing slip, we’re unable to investigate the issue or share feedback with our fulfillment team to help prevent this from happening again.

Once we receive all the required information, our team will review your case and work toward a resolution as quickly as possible.

Thank you for your patience and for helping us improve our service.