Orders
Having issues with your order? Look here.
Can I edit/cancel my order?
We totally understand that things can change, and we want to help however we can! If you need to cancel your order, change the shipping address or add more items- let us know before it ships! While we can't guarantee that we can update it in time, we
My order was delivered damaged/incorrectly - what do I do?
We're sorry your items arrived damaged! That is not the experience we want for you. ❤️🩹 We'd love to make this right. If your order arrives damaged, incomplete, or with incorrect items, please email us at [email protected] with the following deta
How do discount / promo codes work?
It’s super easy! Just apply your discount code at checkout once you’re ready to complete your purchase. Be sure to double-check that your discount has been applied and the price updated before moving on to payment. Please note that only one discount
How do I apply my discount / promo code?
To apply your discount, add your discount code in the 'Discount code or gift card' box at checkout. If the code is successful, you will see the discounted amount under 'Order Discount'.
My discount / promo code isn't working
We are sorry to hear that your promo code is not working! Some reasons your promo code may not be working:. If none of these apply to your promo code and you are still having issues, please email [email protected] or fill out the contact form here,
I forgot to use my discount / promo code on my order
If you forgot to apply your promo or discount code before placing your order, don’t worry, we may still be able to help!. Please email [email protected] or fill out the contact form. Please provide your order number and the promo code you intended
My billing/shipping information is incorrect - what do I do?
We can only make changes before your order ships - so if you need to update anything, email us at [email protected] with your order number and the correct info. We can try our best to update your shipping address before your order ships!. Heads up:
What's your return policy?
We understand that sometimes you may change your mind. You’re welcome to return products within 30 days of purchase, provided they are unopened, unused, and in their original condition, including all packaging. A few important notes:. Returns on kits
What forms of payment do you accept?
We accept the following payments on Bushbalm.com and Bushbalm.ca:. Mobile payments:. Other payment methods:
Tell me more about e-gift cards.
Bushbalm e-gift cards are a convenient way to share the gift of self-care with someone special. Below are a few essential details to know before purchasing or redeeming an e-gift card. E-gift cards are delivered digitally via email and include a uniq
What do I do if I receive the wrong item(s) in my order?
We’re sorry if you received an incorrect item — we want to make this right as quickly as possible. If you believe you received the wrong product(s), please get in touch with our Customer Success team at [email protected] or fill out the contact form
My order is missing item(s), what do I do?
We’re sorry to hear that an item is missing from your order — we’re happy to look into this for you. If you believe an item is missing, please contact our Customer Success team at [email protected] or fill out the contact form here and include the f
Money Back Guarantee
We want you to love your Francesca™ Trimmer or Frankie™ Trimmer. If you’re not completely satisfied, we offer a 30-day Money Back Guarantee on eligible purchases. Applies to the first purchase only of the Francesca™ or Frankie™ Trimmer. Must be purch