If you still don't have an answer after searching please email us today.

Home

Account

Routines

Blogs

CA Help and FAQ

If your order arrives damaged, incomplete, or with incorrect items, please email us at team@mybushbalm.com with the following details:<ul><li dir="ltr" style="text-decoration:none;">Order number</li><li dir="ltr" style="text-decoration:none;">A photo of your order (be sure to show damaged items/what you did receive)</li><li dir="ltr" style="text-decoration:none;">For damaged items: the 9 digit lot number printed on the bottle</li></ul>

If your order arrives damaged, incomplete, or with incorrect items, please email us at team@mybushbalm.com with the following details:. Order number. A photo of your order (be sure to show damaged items/what you did receive). For damaged items: the 9

My order was delivered damaged/incorrectly - what do I do?

Orders

How can I get in touch with Customer Service?

General Contact

Can I edit/cancel my order?

How do discount codes work?

My billing/shipping information is incorrect - what do I do?

What's your return policy?

Does Bushbalm come discreetly packaged?

Where do you ship & how much does shipping cost?

What is your shipping timeline?

What is shipping insurance and why is it my cart?

My order was returned to the original sender - what do I do?

My order has been delivered but I can’t find it - what do I do?

I think my order is stuck in transit - what do I do?

Why has my order “partially delivered” without tracking?

What is your international shipping timeline?

I have a question about my package - what do I do?

Bushbalm ships internationally?!

Shipping

Ingrown Hair

Razor Burn & Bumps

Dark Spots & Hyperpigmentation

Keratosis Pilaris

Skin Dictionary

How long before I see results?

Are Bushbalm products safe for people who are pregnant or breastfeeding?

What is the shelf life of Bushbalm products?

Can I apply deodorant after applying the oil?

What is the difference between Nude & Sweet Escape?

Are the soothing oils safe to use after laser hair removal?

Is the Dark Spot Oil safe to use on your face?

Should I apply the scrub and oil before or after waxing?

My Dry Brush is shedding, is this normal?

How often should I exfoliate?

Can I use both the Ingrown Hair Oil and Dark Spot Oil?

What is a vajacial?

What length does the Francesca Trimmer leave your hair?

How do I use the Francesca Trimmer?

Does the Francesca Trimmer come with a warranty?

Can I order new Francesca Trimmer accessories?

Trimmer Questions

Product Questions

How to use Soothing Oils

How to use Exfoliating Scrubs

How to use the Francesca Trimmer

How to use Roller Rescue

How to use After Dark Brightening Gel

How to use Radiant Reset

How to use the Hydrogel Vajacial Mask

How to use the Nourishing Body Wash

How to use Curve Firming Cream

How to use Intimate Refreshing Wipes

How to use the Body Rock

How to use the Nordic Dry Brush

How-To Guides

Jojoba Oil

Copaiba Oil

Tea Tree Oil

Grapeseed Oil

Key Ingredients

Sugar

Aloe Vera

Natural Oils

Mango Seed Butter

Secondary Ingredients

Ingredients

My order was delivered damaged/incorrectly - what do I do?Updated a month ago