What do I do if I receive the wrong item(s) in my order?Updated 3 days ago

We’re sorry if you received an incorrect item — we want to make this right as quickly as possible. If you believe you received the wrong product(s), please get in touch with our Customer Success team at [email protected] or fill out the contact form here. 

What to Include in the email/ticket:

• Your order number

• Clear photos of the item(s) you received

• A photo of the packing slip that was included inside your package

Why the Packing Slip Is Required

The packing slip allows us to investigate what happened during fulfillment and share accurate feedback with our warehouse team. Unfortunately, without a photo of the packing slip, we’re unable to investigate the issue or take next steps toward a resolution.

Once we receive all the required information, our team will review your case and work with you to resolve the issue as quickly as possible.

Thank you for your understanding and for helping us improve our services.