Shipping

Questions about shipping? Look here.

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Does Bushbalm come discreetly packaged?

Our packages are delivered in standard shipping boxes with no logos but the shipping label will have our name and address written on it.

Where do you ship & how much does shipping cost?

We ship worldwide!. Costs depend on what you order! Depending on where your final shipping destination is, shipping rates may vary. We offer free shipping on orders over $50.00 before taxes and after discounts for orders within Canada and the USA, ex

What is your shipping timeline?

Once you place your order, it can take up to 2 business days for it to be fulfilled at our warehouse. From there, your order will be shipped out and will typically take 5-7 business days with our Standard Shipping option.

What is shipping insurance and why is it my cart?

Great question! Shipping insurance is automatically added to your cart to protect your order in case anything unexpected happens during transit (like it getting lost, damaged, or returned to sender). If you’d prefer not to have it, no worries—you can

My order was returned to the original sender - what do I do?

Please reach out to us at [email protected] with your order number and your verified shipping address. We would love to help you resolve this!

My order has been delivered but I can’t find it - what do I do?

Oh no, we’re sorry to hear that! First, we recommend checking in with your local post office and sharing your tracking number with them—they might have more details. Sometimes a family member, friend, or even a neighbour might have picked up the pack

I think my order is stuck in transit - what do I do?

Please be patient - shipping and handling are out of our control but we will help the best we can!. If you haven’t received your order within our shipping timeline, that can be found in our Help Centre, reach out to [email protected] with your conc

Why has my order “partially delivered” without tracking?

The "partially delivered/fulfilled" status you are seeing is your shipping insurance being fulfilled! This happens automatically after you place your order as it isn't a physical item. You’ll receive tracking information in your shipping confirmation